Sorry Were Unable to Continue Your Claim Your Account is Locked Asurion
Hi Balazs,
Thank you for the information in your post.
When two-factor verification is on, your account sign-in requires a combination of the following data: your username, your password and a mobile device or phone. The reason why you still get the "Text" option might be that this is one of the default methods configured.
Please first refer to Common problems with account two factor authentication and see if you could use the solutions to add your phone number back and sign into your account.
If the above doesn't work, you might have to ask the IT admins in your organization to reset it for you. For more information, please refer to Set up multi-factor authentication for users.
Hope this helps. Please feel free to let us know if there are any updates from you:)
Best regards,
Jasmine
----------------------- * Beware of scammers posting fake support numbers here. * Kindly Mark and Vote this reply if it helps please, as it will be beneficial to more Community members reading here.
1 person found this reply helpful
·
Was this reply helpful?
Dear Jasmine,
Thanks for getting back on this for me.
I understand that I might need to re-configure my 2FA settings but I cannot even login to change them that's the main problem.
Regards,
Balazs
Was this reply helpful?
Hi Balazs,
Thank you for the update.
If you could not sign into your account, please kindly contact the IT admin of your organization to reset it for you in the admin center.
Hope this helps. Please let us know if there are any updates from you. If you are the admin in your organization, please turn to other admins for help. For more information, please refer to A user or an administrator forgot their password.
Hope this helps. Please feel free to let us know if there are any updates from you:)
Best regards,
Jasmine
----------------------- * Beware of scammers posting fake support numbers here. * Kindly Mark and Vote this reply if it helps please, as it will be beneficial to more Community members reading here.
Was this reply helpful?
Hi Balazs,
We haven't heard from you about your question of Microsoft 365 2FA.
Please feel free to let us know if you would like any further assistance. We will always be here to help:)
Best regards,
Jasmine
----------------------- * Beware of scammers posting fake support numbers here. * Kindly Mark and Vote this reply if it helps please, as it will be beneficial to more Community members reading here.
Was this reply helpful?
Dear Jasmine,
MS Support contacted me via teams also I had a call with them and shared my screen.
They fully understand and aware of my issue tomorrow they will get back to me.
They are also checking from the back end.
I literally locked myself out situation and kind of complicated unfortunately even the site admin cannot unlock my account it is like 'I cut all the wires' from my account.
I will keep you posted about the progress also thanks for being helpful it means a lot to me!
Regards,
Balazs
Was this reply helpful?
Hi Balazs,
Thank you for your update.
Please feel free to let us know if you would like any further assistance then:)
Stay safe,
Jasmine
----------------------- * Beware of scammers posting fake support numbers here. * Kindly Mark and Vote this reply if it helps please, as it will be beneficial to more Community members reading here.
Was this reply helpful?
gillespietherfuriour.blogspot.com
Source: https://answers.microsoft.com/en-us/msoffice/forum/all/sorry-were-having-trouble-verifying-your-account/25c34cd0-e83f-4872-8545-925705eb9885
0 Response to "Sorry Were Unable to Continue Your Claim Your Account is Locked Asurion"
Post a Comment